3shape Study Group • Let’s Change Dentistry Together

Welcome to 3Shape Study Group!

Our mission is to be your go to source for quick, easy, and FREE help with anything related to 3Shape Dental System or the Trios Intraoral Scanner.

We know digital dentistry can be tough, and like a lot of technicians and dentists, I know I struggled managing all the ins and outs of moving from conventional to digital dentistry. I still do!

That is where this group comes in. As of this writing, we have more than 30,000(!) members from over 235 countries that can help you with whatever it is you can’t quite figure out. We invite you to post your cases, workflows, comments, and photos as we all work together to help one another!

The best part? It’s free!

The admins/mods of this group work hard to keep it free of ads, trophy posting, and anything unrelated to our singular focus: That no one should have to struggle at their desk figuring out how to finish a case for a client! Enjoy!

-Michael Frazier

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons
1 day ago

So this is a small thing, but does anyone really want the articulator to open when they double click on the model?? I must close accidentally opened articulators like 300 times a day 🤣 ... See MoreSee Less

Comment on Facebook

Yeah it’s kind of a dumb shortcut now that you mention it…🤔

Will Varda what would you expect to happen when double clicking the model ? 🤔😊

Press ~ while ine smile composer..................😂

Love this shortcut. Will Varda. Why would you double click the model if you don’t want the articulator activated. Make smith. It would be cool if the user could customize the shortcut when double clicking though.

Dear 3shape, allow me to formally recant my suggestion. Clearly I am out of touch with the demographic and need mouse clicking lessons or less coffee. Thank you. Will

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1 day ago

The old switcheroo: give me denture transform tools so I can move upper and lower arches in perfect occlusion simultaneously in the crown and bridge design module.

On these larger full-mouth diagnostics, having the teeth come in already in occlusion and moving them arbitrarily so we can assess the need to open VDO and advising how much preparation of tooth structure may be needed would make my life so much easier and save me so much time.
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The old switcheroo: give me denture transform tools so I can move upper and lower arches in perfect occlusion simultaneously in the crown and bridge design module.

On these larger full-mouth diagnostics, having the teeth come in already in occlusion and moving them arbitrarily so we can assess the need to open VDO and advising how much preparation of tooth structure may be needed would make my life so much easier and save me so much time.

Comment on Facebook

Thats what "simple initial placement of a smilelibrary" truly mean. 🤣🤣

Yeeeeeeeeeeee. Gimme gimme gimme

What is an time saving estimate on such a case Minh Tran ? 😊

4 days ago

It would be so good to be able to change the nesting position of ivotion at any time.
Specially at the end of design.
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It would be so good to be able to change the nesting position of ivotion at any time.
Specially at the end of design.
6 days ago

It would be nice to be able to adjust the thickness of the borders in the full denture module. Thay come out too thin and it taces too long to thicken them manually. ... See MoreSee Less

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Sorry about the spelling mistakes 😁😁😁

5 days ago

In the denture module when using the gingivator, i would love to use different setting for the front six or even front eight and have a different setting for the posterior region. Dentures are supposed to be self cleansing by nature especially since one of the functions of the buccinator muscle is to push food around clean the sides of the cheek area. That being said it would be extremely benificial to set heavy festooning “like” settings with gingivator for the front and a more soft setting for the posterior. Maybe even something like the presets of the waxknife. Also it would be nice to be able to tilt the directions of the root eminence ... See MoreSee Less

7 days ago

Would be nice to have a icon in the design window that would pop up the NOTES section of the orderform to review design indications entered in this area without click back to review order form which is ridiculously slow ... See MoreSee Less

Comment on Facebook

Yes!

i can make that. highlight order, click 3rd party icon, scour orders XML, return info. like this... i had already had something cooking. this is broke cause i removed some stuff real quick. $DIR = @(Get-CimInstance Win32_Process -Filter "name = 'my3rdpartyapp.exe'" | Select-Object -Property CommandLine) -split '[;]' [XML]$OXML = Get-Content ($DIR[1], $DIR[2], '.xml' -join '') $OXP = $OXML.DentalContainer.Object.Object.List.Object.Property $OX = $OXML.DentalContainer.Object.Object.List.Object $PHTML = $DIR[1], "PrintableOrderForm\PrintableOrderForm.html" -join'' $CNAME = ($OXP | Where-Object {$_.name -eq "Customer"}).value $LNAME = ($OXP | Where-Object {$_.name -eq "Patient_LastName"}).value $FNAME = ($OXP | Where-Object {$_.name -eq "Patient_FirstName"}).value $OXOPID = ($OXP | Where-Object {$_.name -eq "OperatorName"}).value $OXORDERID = ($OXP | Where-Object {$_.name -eq "IntOrderID"}).value $OXCUSTCOMM = ($OXP | Where-Object {$_.name -eq "OrderComments"}).value $OXSHADE = (((($OX | Where-Object {$_.type -eq "TDM_Item_Order"})).property | Where-Object { $_.name -eq "CacheColor"}).value) #.substring(0, 3) $OXITEMS = ((($OX | Where-Object {$_.type -eq "TDM_Item_Order"}).property | Where-Object { $_.name -eq "Items"}).value), '<br>' -join'' $HTML = '<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> </head> <body> <table style="width: 100%; height: 100%; border-collapse: collapse; background-color: #FFFFFF;"><tbody><tr style="vertical-align: top;"><td style="padding-top: 50px;"><table id="t1" style="border-collapse: collapse; width: 2600px !important;"><tbody><tr id="ar" class="ar"> <td id="a1" Style="padding-left: 50px;" class="a1" ><span id="spheader">%LABNAME%</span></td> <td id="a3" Style=" " class="a3" ><div><span id="spname">%INFONAME%</span></div><span id="spstreet">%INFOSTREET%</span><div><span id="spcitystate">%INFOCITYSTATE%</span></div><span id="spmail">%INFOEMAIL%</span><div><span id="spwebsite">%INFOWEBSITE%</span></div></td> <td id="a4" Style=" " class="a4" >&nbsp;|</td> <td id="a5" Style=" " class="a5" ><span id="spquote"><br>%QUOTE%</span></td></tr></tbody></table><table id="t2" style=" border-collapse: collapse; width: 2600px !important;"><tr id="br" class="br"> <td id="b1" Style="padding-left: 50px;" class="b1" ><span id="spclient">%CLIENTVISNAME%</span></td> <td id="b3" Style=" " class="b3" ><span id="spduedate">%DUEDATETEXT%</span></td> <td id="b4" Style=" " class="b4" >&nbsp;</td> <td id="b5" Style=" " class="b5" rowspan="3" >PrintDate:<span id="spprintdate">%PRINTDATE%</span><br>PrintTime:%PRINTTIME%<br>PrintBy:%TECHID%<br>PrintPC:%WORKSTATION%</td></tr><tr id="cr" class="cr"> <td id="c1" Style="padding-left: 50px;" class="c1" ><span id="sppatient">%PATIENTVISNAME%</span></td> <td id="c3" Style=" " class="c3" ><span id="spotfalpha">%OTFALPHATEXT%</span></td> <td id="c4" Style=" " class="c4" >&nbsp;</td></tr><tr id="dr" class="dr"> <td id="d1" Style="padding-left: 50px;" class="d1" >%CREATEORRECIEVE%<span id="spdateone">%DATEONETEXT%</span><br><span id="spdeadline">%DEADLINE%</span><span id="spdatetwo">%DATETWOTEXT%</span></td> <td id="d3" Style=" " class="d3" ><span id="spotfbravo">%OTFBRAVOTEXT%</span></td> <td id="d4" Style=" " class="d4" >&nbsp;</td></tr></tbody></table><table id="t3" style=" border-collapse: collapse; width: 2600px !important;"><tbody><tr id="er" class="er"> <td id="e1" Style="padding-left: 50px;" class="e1" >Items:</td> <td id="e3" Style=" " class="e3" >Types:</td> <td id="e4" Style=" " class="e4" >&nbsp;</td> <td id="e5" Style=" " class="e5" rowspan="2" >Scans:<br><span id="spscanfiles">%SCANFILES%</span><br>Images:<br><span id="spimages">%IMAGEFILES%</span></td></tr><tr id="fr" class="fr"> <td id="f1" Style="padding-left: 50px;" class="f1" ><span id="spitems">%ITEMS%</span><br><span id="sptriosimage">%TRIOSIMAGEUPP%%TRIOSIMAGELOW%</span></td> <td id="f3" Style=" " class="f3" ><span id="sptypes">%TYPES%</span></td> <td id="f4" Style=" " class="f4" >&nbsp;</td></tr></tbody></table><table id="t4" style=" border-collapse: collapse; width: 2600px !important;"><tbody><tr id="gr" class="gr"> <td id="g1" Style="padding-left: 50px;" class="g1" >Client Comment:<br><span id="spclientcom">%CLIENTCOMMENTTEXT%</span></td> <td id="g3" Style=" " class="g3" ><span id="spshade">%SHADETEXT%</span></td> <td id="g4" Style=" " class="g4" >&nbsp;</td> <td id="g5" Style=" " class="g5" rowspan="3" >Modeled:__________________________________<br><br>Scanned:__________________________________<br><br>Designed:_________________________________<br><br>Manufactured:_____________________________<br><br>Finished:__________________________________<br><br>Packed:___________________________________</td></tr><tr id="hr" class="hr"> <td id="h1" Style="padding-left: 50px;" class="h1" colspan="2" >Lab Comment:<br><span id="splabcom">%LABCOMMENT%</span><br><br></td> <td id="h4" Style=" " class="h4" >&nbsp;</td></tr><tr id="ir" class="ir"> <td id="i1" Style="padding-left: 50px;" class="i1" colspan="2" ><br>Notes:</td> <td id="i4" Style=" " class="i4" >&nbsp;</td></tr></tbody></table></td></tr><tr id="kr" class="kr"> </body> </html>' [void]$WebBrowser.document.OpenNew($true) $WebBrowser.document.Write(( $HTML ` -replace "%INFONAME%" , $Xcontact.Address.Name ` -replace "%INFOSTREET%" , $Xcontact.Address.Street ` -replace "%INFOCITYSTATE%" , $Xcontact.Address.CityStateZip ` -replace "%INFOWEBSITE%" , $Xcontact.Website ` -replace "%INFOEMAIL%" , $Xcontact.Email ` -replace "%DEADLINE%" , $Xswitch.Deadline ` -replace "%CREATEORRECIEVE%" , $CREATEORRECIEVE ` -replace "%CLIENTCOMMENTTEXT%" , $CLIENTCOMMENT ` -replace "%LABCOMMENT%" , $LABCOMENTRY ` -replace "%TECHID%" , $TECHID ` -replace "%CLIENTVISNAME%" , $CLIENTVISNAME ` -replace "%PATIENTVISNAME%" , $PATIENTVISNAME ` -replace "%ITEMS%" , $ITEMS ` -replace "%TYPES%" , $TYPES ` -replace "%SHADETEXT%" , $SHADE ` -replace "%SCANFILES%" , $SCANSLIST ` -replace "%IMAGEFILES%" , $IMAGESLIST ` ))

7 days ago

Would be awesome to have a drop down in the order form to add a category icon to aid us in managing cases. We could then sort by a color icon and or group cases based on need. I have always advocated a folder based system to organise items better and now with 4 different portals it's becoming quite taxing managing the workflow. Cases are easily mismanaged when its grouped they way they are today. ... See MoreSee Less

Comment on Facebook

What exactly do you mean? Like in priority?

following

Folders would be very useful. Tags would be nice too for searching for cases but not instead of folders but in addition to.

2 weeks ago

Heavily staggered teeth are almost impossible to do in the denture module without heavy modification of the teeth size and where they touch, because it won't generate the connectors. I'm not sure how to solve this, but maybe an on the fly option to have no connectors in certain areas and mill them still as a bridged section like in the crown and bridge module. I had them heavier staggered than this, but it was impossible to generate connectors. Thx. ... See MoreSee Less

Heavily staggered teeth are almost impossible to do in the denture module without heavy modification of the teeth size and where they touch, because it wont generate the connectors. Im not sure how to solve this, but maybe an on the fly option to have no connectors in certain areas and mill them still as a bridged section like in the crown and bridge module. I had them heavier staggered than this, but it was impossible to generate connectors. Thx.Image attachment

Comment on Facebook

Still facing this issue in certain fabulous smile libraries in the denture module

I face it no matter what the library.

This is how I had it originally and would've been cool if it wen through.

Top view, just never generated connectors.

1 month ago

It would be nice if you could combine crowns and bridges at the same time with rpd. Hope that something will happen in the future.. ... See MoreSee Less

Comment on Facebook

It would be also nice to get a normal way to do seating place for RPD on crown, interlock, kennedy etc, using attachhments and telescope is wwwwwaaaahhhhhh 😛

In my opinion this would be more of a PIA than helpful. The ONLY way this would work and not be a PIA is if it was an “add-on” like model builder.

3 weeks ago

Can we have a block out/ survey stage for table top design. Not just for snap ons, but for stints in general for implants. ... See MoreSee Less

4 weeks ago

Please change the default of ID tags on positioning guides to be off. This is the step that errors and freezes the software on abutment cases. If it’s off by default, the user can choose to turn it on once in the step or better yet, make it a control panel option to turn it off so it’s not automatic. ... See MoreSee Less

1 month ago

recently updated to 21.2 one issue I have is the speed of the articulator movements in the denture design software. This video isn't slowed, it's so painful ... See MoreSee Less

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Pam Rehm, whoever updated it should double check the configuration to have your system using its maximum resources on your computer for your system to benefit from it. PM me and I'll help you 😛

Taras Kucher

Here too, super slow

Slow here too

15 FPS😂

Its out!!!! Awesome news but yeah that will drive me nuts too 😅

Hi, Pam. Could you please share the case via feedback form and send me report number from the response mail when you get it? I've compared articulator movements in 2020 and 2021, the speed looks the same, please check attached video. So I would like to check your case to find out what is the issue and how we can make it better

Same for me as well.

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1 month ago

I first want to say what an amazing tool 3D preview is for quality control in SW21. What an improvement from previous versions. Thank you for that. I have a few things that I would like to see however:
1. Please make the distance map default to 1.00mm to match the default in design instead of 0.70mm.
2. Please activate the hot keys for the preparation and antagonist to match the hot keys in design.
3. Please make the margin and distance mapping automatically turn on when you click on a restoration.
These changes would cut 50% or more from QC time not having to move the mouse and click so much. The more consistent 3D Preview is to design, the more fluid the software will be.
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1 month ago

Hi masters, I imported wrong photo into my designing by mistake, then I open the order file and deleted the photo, and put new photo in Images file. The problem is I open picture icon in my design,there is old photo I can’t delete and find new photo in the designing. Wherever you deleted wrong picture in the order file, it is still showing in the designing. I tried to reopen the design, it is the same issues, any tips for that? Thank you in advance! ... See MoreSee Less

Comment on Facebook

Why no one help me

Try posting this question on the group called 3shape Study Group where people often help with these issues. ☺️ This group is for software suggestions for future 3shape versions or for fixing bugs within the software.

1 month ago

Every single day of my 3shape life I am making mock orders to align scans, and wasting precious time. I am not the only person to request this but the 3dviewer needs to be updated to align and edit meshes on the fly. ... See MoreSee Less

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This is by far my biggest complaint. Add to that the fact that we just discovered a few weeks back that scans aligned in a dummy 3Shape order retain their original coordinates when importing to and designing a new RPD order. That basically renders the process useless for us. Blender and meshmixer for the win when it comes to editing and aligning meshes.

Hi, John. What are the reasons to align the scans in dummy order? Could you please share few examples? it should be possible to align using Align to bite function, or it does not work as expected?

The situation gets worse when you change the bite with Virtual Articulator as that changed position is not kept in the scan when exported using the Additional Scan. There should be an option to keep the changed position when exporting using the Additional scan. "Keep Additional Info" doesn't do that. I wonder what additional info it keeps frankly.

See my post two posts ago. This bite thing is really, really a problem. We should be able to add a new bite, align the arches to it, and have every single bit of info (margins, segmentation, implant position, annotations, everything) move with the model. Changing the bite is really common in this field, things that should take minutes take hours so no good reason

Yes!

How isn’t John Wilson not a paid consultant for 3Shape?

Yes!!!

Couldn’t agree more…..you know 3Shape will add a fee if they change and allow that!

Can’t wait

Absolutely missing! The align to bite is not working great for me. I am always using Exocad to align the scan data on complex cases before importing into 3Shape.

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1 month ago

This dongle thing is so primitive. I would love to be able to get my authentication done on a cloud somehow. I would also gladly pay monthly to have cloud based designing where my database would be on a remote server and I could access everything from anywhere without a dongle. Can't I just sign in as a user online and that would grant the permissions. I feel that Mark Smith may have alluded to something like this in a poll he did a while back. ... See MoreSee Less

Comment on Facebook

Honestly I think one day it will be like this, but no Idea when it will be. In the meanwhile you can connect with your dongle from anywhere threw a VPN setup

In this day and age… I can go online to Rogers.com, sign into my account… order a brand new phone and have it delivered to my house. Modify my plan, add text packages, remove add-ons, sign up for a new contract, and it’s all done and updated in seconds. The fact that 90% of my interaction with 3shape licensing involves calling Core3DCentres North America by phone. Having someone email me a quote, signing off, approving, and having everything manually processed after I pass it along to someone at the front desk to provide our credit card info… it’s all so primitive and archaic Even worse back when my reseller was ivoclar, and ivoclar Canada SPECIFICALLY had one horribly incompetent lady that ALL license changes and requests needed to go through. I remember trying to get model builder through her was a game of endless and frustrating phone tag. Glad those days are behind me But seriously… if I want an extra seat of complete restorative on a random Tuesday because some money is burning a hole in my pocket… I should just be able to log into 3shape.com… my account, add to cart, provide a cc for pre-renewal next year, and even add in modules at the click of a button

1 month ago

3shape has a serious problem with changing the jaw relationship. Opening vertical, moving jaws around, it's always such a disaster. If you open a bite and then copy the case the designs and the models disassociate, model builder does funny things, additional scans tool sometimes doesn't save the position as it is on the screen, but saves the model in some other position. In short. Please for the love of God, when I move the jaw positions and save it, can we just delete everything else that is confusing the software? Can't I just move the models around and it just works for everything? What is the problem here, the raw scan and the MB scan conflicting with each other? ... See MoreSee Less

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Will Varda Indeed, there is a room for improvements. For now I can offer set of workarounds that can help you to overcome these problems (not sure about Additional Scans): 1. Lock button should be clicked to apply the changes in the relative position of Virtual Articulator (further VA). 2. Always close VA tool before leaving Dental Designer. Otherwise you get designed restorations misaligned in Dental Manager's Order Preview and in Model Builder. In case you forgot to close VA before leaving Dental Designer you should reopen the case in Dental Designer, open VA, close VA, then just close the case in Dental Designer and continue your workflow. 3. After using Standard Copy operation for a case with changed jaw relative position the copied case should be reopened in Dental Designer, and be clicked next-next till the end. May be just reopening VA and closing the case will also help.

Samir Zubcevic

Also, dare I dream, can we finally have it so if we move the jaw the restoration/implant positions/margin lines/everything goes with it? As if we picked up the model off the table with the crowns on it and moved it?

1 month ago

21.2 has been working very good for me and the implementation of editing additional scans is welcomed but fell short with the tools provided.

If I was to make a suggestion adding the plane cut tool to the list of available tools at the very least and if there was a lasso style tool to select and discard it would be even better.
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Comment on Facebook

Agreed, this is a VITAL tool.

1 month ago

I was hoping with SW21 we would see a couple of much needed additions to scan it dental. 1. In order form for dentures, there is an option for adding pre-preparation and denture setup but when selected, those options don’t show as steps in the scan software. 2. In order form for impression scanning, there is an option for pre-preparation but when selected, the option doesn’t show as a step in the scan software. I would think these would be easily added and they are crucial for workflow. Current workarounds are time consuming. ... See MoreSee Less

Comment on Facebook

Good points Cody Iverson how often would you need these enabled ? Once a day? Once a week? What kind of scan volume are you doing? 😊

1 month ago

Please add the restoration “Type” from order form to this preview box so the quality control tech won’t have to open order form. ... See MoreSee Less

Please add the restoration “Type” from order form to this preview box so the quality control tech won’t have to open order form.

Comment on Facebook

There is dedicated column in the list, it shows what is in the order

1 month ago

Any one know if there is a keyboard combination to start/stop the scan process in Trios?. I have a little misfunction of the main button. Thanks!! ... See MoreSee Less

Comment on Facebook

In settings you can enable the onscreen start/stop scan button.

1 month ago

Can 3Shape make only the visible items show in the 2D Cross section one day? ... See MoreSee Less

Can 3Shape make only the visible items show in the 2D Cross section one day?
1 month ago

I just thought of something that would probably help me…..and maybe others.

I would love to have 3shape 3D viewer Mac compatible.

Is that possible?
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Comment on Facebook

You can if you run parallels desktop… not native… but it’s something

1 month ago

We need the ability to create soft tissue in model builder around prepared teeth. ... See MoreSee Less

2 months ago

Can we have the option to select between the "new" keep all and old keep all. maybe a check box for "smooth spline vs ACTUALLY keeping all" ... See MoreSee Less

Can we have the option to select between the new keep all and old keep all. maybe a check box for smooth spline vs ACTUALLY keeping all

Comment on Facebook

Hi, Minh Tran. Not sure I get what is 'new' and 'old' keep all?

I’m assuming because the way to do it in the old version was a hack and it wasn’t closing the mesh like this is. If this is from an inverted denture? And it looks like it is. I would cut it in a phantom order the old way, leaving more than you want and then import into denture module

2 months ago

We really need to see the margin line, collision lines and distance mapping in 3D Preview for accurate quality control. ... See MoreSee Less

Comment on Facebook

These options are available in Dental System 2021

2 months ago

Would it be possible to add the option for manual alignment (for example, dragging a die scan and snapping it to the prep model) to supplement the point and brush alignment system for those tricky to align cases? ... See MoreSee Less

2 months ago

We are seeing more and more a request for digital design approvals from Doctors. Having an option to create a 3D PDF would be great for this as screenshots are not great and not all Drs have 3Shape. Even a 3D preview export would work as the Dr would only need 3Shape viewer installed to view. ... See MoreSee Less

Comment on Facebook

Contact my partner Clay Teufel, his Treat3D software might be able to help. This is a common request from labs and we use it at Arfona.

We are looking into a solution that will solve this. More to come in future release😉

3 months ago

Sure would be nice to eliminate the hanging at the end of a double arch case, when you have a perfect FINISHED design and somehow the software will not save the files on the last click to close the case.

How flipping hard would it be to save that damn pattern in the CAD folder as a failsafe so I do not have to spend another 30 min rebuilding the project 3 out of 10 times

Such a waste of time for no reason
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Honestly this one fills me with seething rage. I build an extra 30 minutes into my schedule for every damn full arch case

I always wondered that! As a gamer when a game like Fallout can save my progress and every item on a huge map that I stashed or dropped, then why can't the software save my design progress.

Amen

Rafael Galiakberow

Yes!!

💯

Samir Zubcevic

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3 months ago

Can we get the option to mirror image abutment design? I'd love to copy this and save time on having to redesign it.
Sort of like you can copy a crown design.

Ok, so I semi figured out a hack for this case. In parametric I used the "save" feature to set the design as the default. This brought the design into the next abutment. Clearly this wouldn't be the same design for every case, but it worked good in this instance. 😉
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Can we get the option to mirror image abutment design?  Id love to copy this and save time on having to redesign it.
Sort of like you can copy a crown design.

Ok, so I semi figured out a hack for this case.  In parametric I used the save feature to set the design as the default. This brought the design into the next abutment.  Clearly this wouldnt be the same design for every case, but it worked  good in this instance.  😉

Comment on Facebook

Didn’t even know you could do that. I’ll have to check it out!

.

3 months ago

I wish there was a " lock" feature, similar to Trios, where you could protect an area( margin) when sculpting tissue interproximaly. ... See MoreSee Less

Comment on Facebook

Great suggestion!

3 months ago

Would it be possible to get an abort calculation button? When doing large cases (I do mostly dentures) those calculations take so long, and I always see something I forgot to do (like check the drill compensation box) as soon as I push the "Next" button. And then I have to wait for the calculation to finish before going back, fixing what I forgot and then wait for the calculation AGAIN. ... See MoreSee Less

Comment on Facebook

Would be a great add-on

I don't know, this will probably screw things up. I'd adjust and check before you click next.

3 months ago

A small chime or alert when the software has completed a task and is ready to go to the next.

I sit and wait but usually fiddle with something else while waiting if it’s taking too long. Then I look up and see it’s ready and I don’t know how long it’s been sitting there ready to go for.
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3 months ago

Rune Fisker Taras Kucher
So this is an error I've gotten after receiving this scan from Trios Scanner. It would not let me proceed with the order. The error appears at the beginning of the design stage but will let you proceed, then at the sculpt lower jaw stage it happens again and won't let you get passed it. It's an upper re-impressed denture againts natural dentition to make a new denture but using the old as a guide for the bite and teeth.
Now called tech support, they have spent 2 days on the Computer trying to fix it, reinstalled 3shape, complete fresh reinstall and the error still occured.
Then the case was escalated to 3shape USA where they tried to do the same thing for another 2 days with no success. Then the case was escalated to advanced 3shape support and I have yet to hear back, very disappointing considering we have 3shape E3, Trios and 3shape software and with all the fees, would have been really great if someone cared because the whole time they were on the PC, I couldn't get any cases done.
Luckily our denturist and I figured it out, the error results from the check box of "use occlusal alignment" which I always kept checked and so did all the tech support from our supplier and 3shape tech support. UNCHECK it and it will go through.
So, maybe 3shape wants to look into this, and most importantly improve their customer service, they still haven't called me back and if we didn't figure it out, this case and 4 more would still be on hold.
FYI, this error persists with everything we tried, 2019 setup, 2020 setup, 2021 setup, refining scans, not refining scans. DCM files, STL files.
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Comment on Facebook

Don't worry, i everyday send feedbacks for access violation from many years.... Stil have this window like something normal 🤣

Taras Kucher are you able to help

I had same issue and for me it was not Refinning the scans. But I always check box of occlusal alignment to. I will not check next time. Thank you for finding the bug

Thanks for sharing solution.

3 months ago

Can we have the option of no blockout in the custom tray module? Most times I want blockout, but there are times I do not. ... See MoreSee Less

Can we have the option of no blockout in the custom tray module?  Most times I want blockout, but there are times I do not.
3 months ago

Dark mode. ... See MoreSee Less

Comment on Facebook

Disco mode.

How about dino mode for those of us born before pong ?

I turn my background black

I don’t get it

Just make the bg black! 😅

I read this a bunch of times I still don’t get it.

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3 months ago

Ok 3Shapers! 👋
Is it possible to draw veneer margins on a digital model, have the software do a uniform 1mm tooth reduction, so I can create and mill veneer temps in PMMA? 🤔

If so... can I get a how-to, please?
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Comment on Facebook

Yes in 2021 use modelbuilder. Quite easy

3 months ago

I wish we could draw a “protection spline” around the area of the tooth we would like protected when performing actions or using tools like connect to margin, individual transformation, individual morphing, wax knife, etc. ... See MoreSee Less

Comment on Facebook

That would be sweet!

I believe you can allready could you try to use anatomical coping set offset to 0 draw an acclusal stop and offset to margin that you want protected and in last step unchecked sculpt on protected surface. 😜

Exocad has "paint and pull" which does basically this. You "paint" an area to protect and then apply your deformations.

3 months ago

It seems when designing a denture from a digital impression, this "refine scan" is never saved. When the software crashes or I reopen the order for changes, this step always has to be redone and is not saved. ... See MoreSee Less

It seems when designing a denture from a digital impression, this refine scan is never saved. When the software crashes or I reopen the order for changes, this step always has to be redone and is not saved.

Comment on Facebook

It's strange, we have dedicated test to make sure everything is saved for reopen. Thank you for the information, will check with R&D

3 months ago

Trios4 wireless for sale ... See MoreSee Less

Comment on Facebook

Prezzo?

Price ?

Price??

Where ? How much?

3 months ago

Would like to program rt mouse click as undo. Would be helpful during design. ... See MoreSee Less

Comment on Facebook

I have a Logitech mouse and I just program G7 as undo so it’s a quick tap of my thumb

Just program a button on the mouse, cause once you program rt click it is global 😆

So beautiful! a famous TaiChi Master Xu, [Chen style Essence 18 movement] live broadcast with English and Chinesesubtitles, 6 lessons, Start on October 17 Every Sunday 10am (Sydney time) www.facebook.com/Champion-Wendy-JH-106652687799432  More professional courses: www.awcc.com.au

4 months ago

So can we just get away from this whole pretense of an emergence profile step while designing implants? The 2021 exit profile step is even more annoying. Just give me an checkbox in settings to disable it all and be able to connect the crown to the "margin" of the tibase to sculpt manually! ... See MoreSee Less

4 months ago

hi everyone! i need your help:
why is it not able to print my object? the tank is full of bits...is something broken?
... See MoreSee Less

hi everyone! i need your help:
why is it not able to print my object? the tank is full of bits...is something broken?Image attachmentImage attachment

Comment on Facebook

You are going to have to clean the debris out. Maybe best to insert a new tank. Make sure that you don't touch the class on either side of the tank. The window below the tank has got to be clean.

4 months ago

It would be nice if you add a search field to implant systems in control panel. We have a massive number of different manufactures and it takes a long time to find what we need. ... See MoreSee Less

Comment on Facebook

You can order them and put them in implant groups and etc in your control panel to make it easier for you

thank you I will try

4 months ago

Is it just me or would it be rather easy to add a thumbnail of the attachment or the stipple pattern, Yes I have more of the names memorized but even on partials I sometime forget what is what. ... See MoreSee Less

Comment on Facebook

Yes similar to the way you can see smile libraries Although, I was thinking to myself today about how overwhelming that has gotten and it would be nice to just select a library by name from a drop down list …so basically the exact opposite of what you’re requesting in smile library form😅

4 months ago

Individual slider for opposing model/opposing anatomy. In large FMR temp on prep diagnostic cases like this, I need to be able to check if the opposing dentition occludes properly without the opposing existing arch in the way. Every other professional CAD software and even photoshop has individual visibility controls... just sayin' ... See MoreSee Less

Individual slider for opposing model/opposing anatomy. In large FMR temp on prep diagnostic cases like this, I need to be able to check if the opposing dentition occludes properly without the opposing existing arch in the way. Every other professional CAD software and even photoshop has individual visibility controls... just sayin

Comment on Facebook

Man you have too many demands! 😁

4 months ago

Can we get bigger sculpt tools? Have to add ton of material with max of 3 mm diameter.... ... See MoreSee Less

Can we get bigger sculpt tools? Have to add ton of material with max of 3 mm diameter....

Comment on Facebook

💯 agree

use morph tool to PULL in a set direction, faster than wax tool in my opinion no matter what size circle

morph it and done😉

4 months ago

Can 3Shape rewrite the program so that all the design history during the Anatomy pre-design won't recalculate during the Anatomy design? It's a long waiting time for big cases. ... See MoreSee Less

Can 3Shape rewrite the program so that all the design history during the Anatomy pre-design wont recalculate during the Anatomy design? Its a long waiting time for big cases.

Comment on Facebook

It can be enabled in Dental System Control Panel > System Settings > Auto workflow > Fast order redesign.

Keep in mind FeatureCache files are directly linked to the DentalDesignerModellingTree.3ml file, so in case of a corrupted design case copying this folder into a new order will not help with restoring the design.

4 months ago

Please when can we use XML files from MODJAW in designing in Dental System??? Thanks 👍🏻 ... See MoreSee Less

Please when can we use XML files from MODJAW in designing in Dental System??? Thanks 👍🏻
4 months ago

would be nice if all scans could just be refined automatically as a background task while I sleep instead of waiting at the beginning of each design. ... See MoreSee Less

would be nice if all scans could just be refined automatically as a background task while I sleep instead of waiting at the beginning of each design.Image attachment

Comment on Facebook

Attention Minh: This is not a redbull break

I also think there should be a way to sculpt the scan BEFORE you set the cut line, so often there is an artifact that will not allow you to set the cut spline because of it.

It's like the engineers don't actually use their software 😉

I would love to refine scans in the Trios software BEFORE exporting them.

I think Marc can write a script for that! 😂😂😂

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4 months ago

something needs to be done about the download center... fresh install, Sabrent rocket 4.0 nvme drive, 10gbe ethernet, 11700k cpu, low cas ram... and downloading simple dme files hangs after 40 minutes with no movement. ... See MoreSee Less

something needs to be done about the download center... fresh install, Sabrent rocket 4.0 nvme drive, 10gbe ethernet, 11700k cpu, low cas ram... and downloading simple dme files hangs after 40 minutes with no movement.

Comment on Facebook

Nope, nothing needs to be done! SW is 80% working and you are using it, so whooooo cares….🙄

It’s a pain point😞 we know

That's the frustrating thing with 3Shape... You can throw any amount of computing power at it, but it's not able to make us of it. I mean, even right-clicking a case in Dental Manager (something users do hundreds of times a day) hangs and takes several seconds to respond, leading to mis-clicks and wrong inputs.

4 months ago

Why is 3 point alignment not available in Trios software? Am I missing something? ... See MoreSee Less

Comment on Facebook

It should be in latest version

4 months ago

Hi everyone
What the name of this implant ??
... See MoreSee Less

Hi everyone 
What the name of this implant ??

Comment on Facebook

Brand: NobelBiocare implant connection NobelReplace

Replace select Nobel Biocare RP

Yellow Nobel replace Rp, pinks are Np

Nobel biocare replace select

Nobel biocare Replace select- RP Trichanal 4.3

Pink colour NP, blue colour WP

Thank you everyone 😊

Mickey The Mouse

Replace

Could be Southen implant tri-nex too 3,5mm 4.5mm

Trilobe

Nobel biocare

Trilobe

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4 months ago

new selection trimming tool in 2021 is great, but would be nice if we had a "select all" "undo" "redo" (ctrl+a, ctrl+z, ctrl+y) as buttons and shortcuts ... See MoreSee Less

new selection trimming tool in 2021 is great, but would be nice if we had a select all undo redo (ctrl+a, ctrl+z, ctrl+y) as buttons and shortcuts
4 months ago

I needed to create a protrusion on a custom tray for an obturator. I noticed that 3Shape will let you sculpt on the intaglio but wont let you set an attachment.

A workaround that I did was to place the attachment, then sculpt around it for the general shape i needed. However, it would be cleaner and quicker to use an attachment, instead.
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Comment on Facebook

Just an idea: Could you import the custom tray as the digital cast, and in the refine cast section, select this is a scan of an impression (to flip the working side), and then just temp on prepared model/whatever and just add the attachments. Then append design to preparation scan?

4 months ago

very similar to John Wilson's problem with denture teeth... we need an option to right click > add a tooth that was previously removed.

Patient saw this smile design and decided that they want to do bicuspids... Now I basically have to reset my entire design or undo until I get back to the step where I deleted the premolars...🙄
... See MoreSee Less

very similar to John Wilsons problem with denture teeth... we need an option to right click > add a tooth that was previously removed.

Patient saw this smile design and decided that they want to do bicuspids... Now I basically have to reset my entire design or undo until I get back to the step where I deleted the premolars...🙄
5 months ago

Removal of only the lower 1st bicuspids during design. Thank you! (Full Dentures) ... See MoreSee Less

Removal of only the lower 1st bicuspids during design. Thank you! (Full Dentures)

Comment on Facebook

That is brilliant...would make setting up up class 2 bite so much easier

Yes please

AND the ability to translate ONLY max or mand arch in their entirety independent of the other.

How about: Remove pretty much any tooth I want?

5 months ago

A Boolean tool. With additional scans we can save multiple objects as one file but they aren’t truly one for further processing for most things. Wouldn’t it be cool to click on the objects that we need booleaned from within the design and select and then save? TIME SAVER! ... See MoreSee Less

A Boolean tool. With additional scans we can save multiple objects as one file but they aren’t truly one for further processing for most things. Wouldn’t it be cool to click on the objects that we need booleaned from within the design and select and then save? TIME SAVER!

Comment on Facebook

Yes this should be a no brainer it's the most basic of simple CAD operations.

It would mean chaos and disaster. Power beyond all power too often corrupted by the greed of mankind. Insanity Whitney

Always welcome 👌

5 months ago

transformation tool for ID Tags ... See MoreSee Less

transformation tool for ID Tags
5 months ago

Would be nice to export an stl file of the smile design and produce a model instead of redesigning in dental manager. (If this is already possible then delete this and teach me how lol) ... See MoreSee Less

Would be nice to export an stl file of the smile design and produce a model instead of redesigning in dental manager. (If this is already possible then delete this and teach me how lol)

Comment on Facebook

I suppose converting a 2D rendering to a 3D model would be difficult

5 months ago

Gracias por aceptarme al grupo!! ... See MoreSee Less

5 months ago

Trios3 wired ... See MoreSee Less

5 months ago

Oh I had a dream once. It was a dream where the additional scans tool had an additional bite tool where I could import a new bite and move both upper and lower models with all the margins and crowns. If I can keep dreaming I also see being able to align a bite scan to a cad design directly. For example, being able to place alignment points on the cad design of the teeth itself. A common occurance that should be very easy buy ends up being very hard, is when I inherit a disaster case full of upper and lower temps where the dentist keeps taking new bites over the temps. So theoretically I would have an upper and lower model of the last temp attempt, and a bite, and I would be able to mount it, scan the bite, import the bite into the old design, align the bite scan to the cad teeth of the design, and move both arches with all the teeth and everything. It would take minutes. Mannn that would be soooo sweeeettttt ... See MoreSee Less

Comment on Facebook

Yeah, that’s hot

5 months ago

Okay here's a good one! Hold shift/control to bring down all the points at once like a belt around the prep so you can recalc. easily ... See MoreSee Less

Okay heres a good one! Hold shift/control to bring down all the points at once like a belt around the prep so you can recalc. easily

Comment on Facebook

That’d be great

Mill IT!!

Or clear and click dots in like 5 sec. Lol

5 months ago

DEAR FRIENDS OF 3SHAPE..
im not sure, if you create this on the new versions 2021, but if you dont, i suggest to make a PREP VENNER ON MODEL, we only have for crowns... and if you make for venners it can help us a lot.
Something like a CUTTBACK... on model so we can make models with preps and parameters controling insertion and finish line to help doctors... and propably this TOOL can be used with CBCT and to make Preps guided.
Thanks in advance
... See MoreSee Less

DEAR FRIENDS OF 3SHAPE..
im not sure, if you create this on the new versions 2021, but if you dont, i suggest to make a PREP VENNER ON MODEL, we only have for crowns... and if you make for venners it can help us a lot.
Something like a CUTTBACK... on model so we can make models with preps and parameters controling insertion and finish line to help doctors... and propably this TOOL can be used with CBCT and to make Preps guided. 
Thanks in advance

Comment on Facebook

You can set it for veneer as well , as I remember once you draw the margin you will reach the veneer, correct me please if you try it out well

Soon Dr's want to send the patient to the lab let them do all the work and just charge the patient😂😂😂

6 months ago

Hi experts, I mainly use 3shape in my work place, my boss got this link from exocad today, he said this is good , and asked me do that way, if dentist wants to see the design, we should send report like this as well.
Does 3shape has this function as well or something similar? If not, 3shape has better to have this function please,thank you
... See MoreSee Less

Hi experts, I mainly use 3shape in my work place, my boss got this link from exocad today, he said this is good , and asked me do that way, if dentist wants to see the design, we should send report like this as well. 
  Does 3shape has this function as well or something similar? If not, 3shape has better to have this function please,thank youImage attachment

Comment on Facebook

This would be an awesome feature on 3shape honestly!

Web view is awesome. 3shape doesn't have anything like it right now. If you are on 2020 right click advanced export visualization output. Go to the database directed in visualization output fder there will be stl files all in coordinates. You can send that to the doc. They just need a free stk viewer. 3shape has a standalone 3d viewer. Trust us we have all been asking for this.

Mark Smith!!!

There is a way… but it’s not a “one button” solution

That would be sweet. Right now I make videos using TinyTake. It's a great free program for recording and stories videos. I just run the links through bitly to shorten them as the TinyTake address get blocked by Gmail sometimes.

You can send any order through communicate and they can see the design in the communicate portal or the phone app. Easy.

Mark Smith 2

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6 months ago

We have a problem with exporting case from 21 to 20.
2020 at opening case looses module. Case will not open and no option for designing. Will open MB though. After changing year in case script it gives older version warning and we loose design.
... See MoreSee Less

We have a problem with exporting case from 21 to 20. 
2020 at opening case looses module. Case will not open and no option for designing. Will open MB though. After changing year in case script it gives older version warning and we loose design.Image attachmentImage attachment

Comment on Facebook

I noticed After you import and the case rx open it messes things up try to import but do not open the case once imported.

Ive never had much luck going backwards into older DS versions.

Backward compatibility almost never worked for me, either. I'm not sure why that option is even there giving me a false expectation. I keep one computer with previous software version and it is an expensive method.

6 months ago

3Shape better be paying attention ... See MoreSee Less

3Shape better be paying attentionImage attachment

Comment on Facebook

Oh snap kid!

So what? We’ve been using Crossmanager for years

Medit is doing a lot of interesting things. Clearly talented programmers.

Minh Tran can you define „files“ - only point cloud? Texture? Additional information?

We are watching, but users both for TRIOS and lab has been to exporting STL files etc for years so what is big change here? Mark Smith Will reach out to you to discuss it.

Easy, use crossmanager and change the format to STL 😉 or use appliance designer and export as STL 😉

Too late , medit took over

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5 months ago

Can tibases be rotated in the waxup bridge workflow using 2021? If not, please please add this. It’s a huge roadblock when doing the screw retained bridge workflow and needing an ASC. Or am I overlooking a solution for this in 2020? 🤞 ... See MoreSee Less

Comment on Facebook

Haven’t used waxup bridge in ages… is this a thing in there? “Rotate it during the emergence profile step by hitting the advanced button” fb.watch/7ajCBvhqak/

Good question, actually not sure since I use DESS and don’t need to rotate. However the new workflow is basicly the same as waxupbridge. Design -> add gingiva -> merge -> connect to implant. So it is changes in 2021. And worst case if you can’t connect. You can wxport your design as a waxupbridge and try that route. Had been some minor bugs but mostly working excellent now for me.

6 months ago

i'm selling ... See MoreSee Less

im selling
6 months ago

Sure would be great if the little plus sign next to the customer name that opens the control panel to add a new client would need a double click or some other confirmation like "are you sure you want to go to the control panel to add a client". Frustrates the heck out of me when I click on it by mistake and I am locked out till I can close the damn CP 3 min later. Now I know I am a fumble finger at times but can I get an AMEN from everyone that has been in this mindset? ... See MoreSee Less

Comment on Facebook

Yes a even single is fine, just a pop up window, are you sure? Lol Also the damn ~ keynext to the #1 key freaking hate it when I press it and it opens up the smile library! 🤦‍♂️

I really thought this one was going to get a bunch of comments must only be me

True story: not sure what I did on my reinstall but I could open CP and it didn’t shut anything down. But I do remember the olden days before this and how annoyed I would be when I accidentally hit the CP and and had to wait 3 minutes 😂😂 AMEN John Wilson!!! ✊🏼✊🏼

Amen!

Yes Modelbuilder team at 3Shape needs to get their shit together. Been complaining for many years. Maybe finally someone will actually listen or the new kid on the block slowly will take their bussiness. Rafael Galiakberow Rune Fisker

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9 months ago

This error has been plaguing us more and more, it’s almost every other case at this point. The tooth is clearly not even close to the gingival boundary. I have been told it’s from a scan artifact, I use an E4 scanner and I am purposefully adding additional scans 3-4 times to make sure the scanned mesh is as dense as possible and I still get the error. I have also taken my scans into a dummy order and cleaned them, and even tried cleaning them in a separate software like mesh mixer and still get this error. I can eventually push it through with several tricks but it is very time consuming, sometimes adding 1-2 hours to what should be a 30 minute design. Sometimes as a last resort I have to move the teeth more anterior/posterior to get it to push through in time, and I shouldn’t have to be sacrificing my design aesthetics to push through an error. I have checked with some other clinics and they are also having the same reoccurring error.

Sorry for the long rant! Hopefully this can be looked into!
... See MoreSee Less

This error has been plaguing us more and more, it’s almost every other case at this point. The tooth is clearly not even close to the gingival boundary. I have been told it’s from a scan artifact, I use an E4 scanner and I am purposefully adding additional scans 3-4 times to make sure the scanned mesh is as dense as possible and I still get the error. I have also taken my scans into a dummy order and cleaned them, and even tried cleaning them in a separate software like mesh mixer and still get this error. I can eventually push it through with several tricks but it is very time consuming, sometimes adding 1-2 hours to what should be a 30 minute design. Sometimes as a last resort I have to move the teeth more anterior/posterior to get it to push through in time, and I shouldn’t have to be sacrificing my design aesthetics to push through an error. I have checked with some other clinics and they are also having the same reoccurring error. 

Sorry for the long rant! Hopefully this can be looked into!

Comment on Facebook

Frustrating. There really should be an option to just “ignore and let me ram my design through” In the meantime.. Try creating a duplicate order and setting the object type to digital impression and using the refine scans tool to clean things up. Not sure if it’ll work... but then use the additional scans tool to export those cleaned scans out. Worth a shot at least.

Close order, move affected teeth by just a fraction and it'll go through....90% of the time.

Hi, Pam. Could you please send few cases with the error via feedback form? And please - send it before fix, so that we'll be able to reproduce it

When I get this error, I zoom in and look at interproximals checking for the purple guide line. Back up to Sculpt Base and add in that area where the purple was to plump it up. Sometimes its one spot. Sometimes its a couple. But it always gets me through.

6 months ago

When planning a base for automatic aligner trimming, it would be great if the base height could be a parametric value based on requirements of the trimming machine (e.g. trim path must be 4.5mm from the bottom of the base) rather than chosen every time by the operator. This would save resin and avoid problems at the CNC machine. An alternative would be to add an orange warning zone below the trimming path when a problem is predicted. The full workflow video can be found at www.ortho-automation.com in case this request is not clear. ... See MoreSee Less

When planning a base for automatic aligner trimming, it would be great if the base height could be a parametric value based on requirements of the trimming machine (e.g. trim path must be 4.5mm from the bottom of the base)  rather than chosen every time by the operator.  This would save resin and avoid problems at the CNC machine.   An alternative would be to add an orange warning zone below the trimming path when a problem is predicted.  The full workflow video can be found at www.ortho-automation.com in case this request is not clear.
6 months ago

Dear Colleagues, I am selling my Artex CR for $365 in perfect condition! If anyone wants, please write to me... ... See MoreSee Less

Dear Colleagues, I am selling my Artex CR for $365 in perfect condition! If anyone wants, please write to me...Image attachmentImage attachment
6 months ago
ETK - UK

Our R&D department has amazed us again by incorporating our new tissue level implant #iboneG with the simplicity of the iPhysio Profile Designer.
#iphysio #implantsurgery #ETK #Ibone #digitaldentistry #dental #dentistry
... See MoreSee Less

Our R&D department has amazed us again by incorporating our new tissue level implant #iboneG with the simplicity of the iPhysio Profile Designer. 
#iphysio #implantsurgery #ETK #Ibone #digitaldentistry #dental #dentistry
6 months ago

It would be very nice for when using attachments there was the option to select and deselect which attachments to be active at the same time. 1,3, or all, whatever the combination. This would save LOADS of time in many scenarios.

Also, when extending the length of the base of the large handle attachment in the custom tray order, it would be awesome if it didn’t make the handle extremely disproportionate to the base. 🦷🤓🖖🏼
... See MoreSee Less